Terms & Conditions

Last updated: March 1, 2026

Welcome to Emotions by Mail (“we”, “our”, or “us”), available at emotionsbymail.com. By accessing our website, ordering paper letters, or requesting email support, you agree to comply with these Terms & Conditions. Please read them carefully.

1. Service Overview

Emotions by Mail provides gentle emotional support in two formats:

  • Wax-Sealed Paper Letters ("Tactile Warmth"): Cards printed on designer paper with meaningful words, hand-sealed with wax, and delivered via postal mail.
  • Anonymous Email Support ("Digital Warmth"): Supportive written dialogues ("Human Listener") and self-reflection prompts ("Self-Discovery").

Disclaimer & Nature of Services: Our service provides empathetic human support and a safe space to share. We do not provide medical services, psychotherapy, or emergency crisis care. If you are in a severe crisis, please contact your local emergency services or visit findahelpline.com.

2. Eligibility & User Rules

  • Age Requirement: This service is intended for individuals who are at least 18 years old (or the legal age of majority in your jurisdiction).
  • Acceptable Use: You agree to use our website and communication channels in good faith. Sending spam, harmful content, threats, or abusive messages to our team is strictly prohibited.

3. Orders, Payment & Delivery

  • Pricing: Prices for paper letters and email support sessions (e.g., a symbolic fee of €5) are specified on the website and may be updated with prior notice.
  • Payment Processing: Payments are processed securely via third-party platforms (Buy Me a Coffee / Stripe). We do not store your payment card details.
  • Postal Delivery: Paper letters are shipped to the recipient address provided by you. We recommend placing orders at least 1 month prior to the desired date. We are not responsible for postal delays or lost mail after dispatch.
  • Recipient Consent: When ordering a letter for a third party, you confirm that you have obtained their consent to share their delivery details with us.

4. Cancellations & Refunds

  • Email Support: Due to the personalized nature of dedicated listener sessions, payments for initiated or completed email support are non-refundable.
  • Paper Letters: Cancellations are only possible before the letter has been printed, wax-sealed, and handed over to the postal service. No refunds are issued after dispatch.

5. Intellectual Property

All illustrations, letter card designs, written content, logos, and website materials are the intellectual property of Emotions by Mail. You are granted a personal right to keep and read received letters. Resale, reproduction, or commercial use without prior written consent is prohibited.

6. Limitation of Liability

To the maximum extent permitted by law, Emotions by Mail shall not be liable for any indirect or incidental damages resulting from the use or inability to use the service. All services are provided on an "as is" basis.

7. Changes to Terms

We reserve the right to update these Terms at any time. Updates take effect immediately upon publication of the revised date. Continued use of the website constitutes acceptance of the updated Terms.

8. Contact Us

If you have any questions regarding these Terms, please contact us:

  • Email: info@emotionsbymail.com