Shipping Policy

Last updated: March 1, 2026

At Emotions by Mail (emotionsbymail.com), we treat every paper letter with special care, sealing it by hand with real wax. Since physical mail carries emotional warmth, we aim for total transparency regarding order preparation and delivery.

1. Processing & Preparation Time

  • Processing Time: Every letter is carefully printed, hand-sealed with wax, and packaged. Orders are dispatched to the postal service within 2–4 business days after ordering.
  • Recommendation: Given the nature of international mail, we strongly recommend placing orders at least 1 month prior to your desired date, holiday, or event.

2. Shipping Rates & Delivery Timeframes

  • Carrier Services: Deliveries are sent via international airmail / national postal operators.

Estimated Delivery Times:

  • Europe: 7–18 business days.
  • USA & Canada: 14–25 business days.
  • Rest of the World: 14–30 business days.

Please note: Estimated delivery times are indicative. Delays may occur due to customs processing, postal volume, or weather conditions.

  • Shipping Rates: Total shipping costs (if not included in the price) are calculated and displayed at checkout.

3. Order Tracking

Paper letters are dispatched as physical postal envelopes delivered directly to the recipient’s mailbox.

  • Depending on the selected delivery option and destination country, standard envelope mail may not include step-by-step tracking.
  • If a tracking number is available for your dispatch type, it will be emailed to you as soon as your letter is posted.

4. Recipient Address Responsibility

  • Accuracy of Information: You are solely responsible for providing an accurate and complete delivery address (including recipient full name, street address, apartment/unit, city, postal code, and country).
  • Address Errors: We cannot offer refunds or free replacements if a letter fails to arrive due to an incorrect or incomplete address provided by the customer.

5. Delays, Loss, or Damage

  • Postal Delays: Once handed over to the postal service, delivery times are beyond our direct control. If your letter has not arrived within 30 days of dispatch, please reach out to us.
  • Transit Damage: If a letter arrives damaged, send photos of the envelope and card to info@emotionsbymail.com within 7 days of receipt. We will gladly dispatch one replacement letter free of charge.

6. Contact Us

If you have questions about shipping or need to update an address prior to dispatch, email us:

  • Email for shipping inquiries: info@emotionsbymail.com