Privacy Policy

Last updated: March 1, 2026

At Emotions by Mail (“we”, “our”, or “us”), accessible from emotionsbymail.com, we deeply value your trust, emotional safety, and personal privacy. This space was built for your peace of mind, and protecting your data is at the core of everything we do.

This Privacy Policy explains how we collect, use, and safeguard your information when you write to us, subscribe to updates, or order our support services.

1. Information We Collect

To ensure a safe and personalized experience, we collect only the information that is strictly necessary:

  • Information you provide voluntarily: When you order a paper letter, sign up for email support, or request a launch notification, you may provide your email address, recipient name, and postal mailing details.
  • Payment details: Payments are processed securely via trusted third-party platforms (such as Buy Me a Coffee / Stripe). We never store or see your credit card or bank account details on our servers.
  • Personal email correspondence: Your letters and personal stories are handled with strict confidentiality. Drafts created using the “Self-Discovery” tool stay exclusively in your own email app and are never transmitted to us.
  • Technical data: We automatically collect a minimal amount of non-personalized technical information (browser type, approximate general location, website navigation) solely to keep the website running reliably.

2. How We Use Your Information

We treat your personal experiences with the utmost care. Your data is used exclusively to:

  • Deliver paper letters directly to your specified physical mailbox or address.
  • Conduct private, empathetic email conversations (“Human Listener” service).
  • Send essential service notifications and launch updates (only if you opted in).
  • Maintain site security and prevent fraudulent activity.

We never sell, trade, or rent your personal information or letter contents to third parties under any circumstances.

3. Third-Party Services & Confidentiality

We prioritize your privacy above all else. Your stories and emotions stay strictly between you and your listener/service.

We share only necessary operational data with trusted third-party service providers that assist us in operating our platform:

  • Payment Processors: For secure payment handling (Buy Me a Coffee, Stripe).
  • Postal Carriers: For delivering physical wax-sealed letters to your recipient.
  • Analytics Tools: Privacy-focused analytics like Google Analytics to understand basic traffic patterns without tracking individuals.

4. Cookies

We use basic cookies to ensure smooth site navigation and save your language preferences. You can disable cookies through your browser settings at any time.

5. Your Rights & Choices

Your data belongs to you. At any time, you have the right to:

  • Request a copy of the personal data we store about you.
  • Request the complete deletion of your email address, contact details, or email history.
  • Unsubscribe from any updates with a single click.

To exercise any of these rights, simply email us at info@emotionsbymail.com.

6. Data Security

We apply modern encryption and security measures to keep your data safe. While no online data transmission can be guaranteed as 100% immune to breaches, we take every reasonable step to maintain a clean, safe, and secure digital environment for your thoughts.

7. Children's Privacy

Our services are designed for an adult audience and are not directed at children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect service updates or legal requirements. All changes will be published on this page with an updated revision date.

9. Contact Us

If you have questions, concerns, or would like to know more about how we handle your data, feel free to reach out:

  • Email for privacy inquiries and paper letter support: info@emotionsbymail.com